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A passenger name record (PNR) is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger or a group of passengers travelling together. The concept of a PNR was first introduced by airlines that needed to exchange reservation information in case passengers required flights of multiple airlines ...
The system was pursued to develop in order to create synergies between AMR, Marriott, Hilton Hotels Corporation and Budget Rent-A-Car and fully integrate and unify the reservation systems of the companies involved. In 1988 the four large corporations made contracts to complete the system by June 1992 project at a cost of $55 million.
An airline’s reservation system automatically generates a unique record locator whenever a customer makes a reservation or booking, commonly known in the industry as an itinerary. When an itinerary is entered into the reservation system it is commonly known as a passenger name record (PNR). An itinerary may be entered into the system by a ...
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Delta Air Lines launched the Delta Automated Travel Account System (DATAS) in 1968. United Airlines and Trans World Airlines followed in 1971 with the Apollo Reservation System and Programmed Airline Reservation System (PARS), respectively. Soon, travel agents began pushing for a system that could automate their side of the process by accessing ...
A mirror image of the passenger name record (PNR) in the airline reservations system is maintained in the GDS system. If a passenger books an itinerary containing air segments of multiple airlines through a travel agency, the passenger name record in the GDS system would hold information on their entire itinerary, while each airline they fly on would only have a portion of the itinerary that ...
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