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And these simple, sincere empathy statements offer the perfect responses in these situations. Empathy can foster a genuine, caring connection between two people and greatly deepen relationships.
Best 'I Statements' To Use in the Workplace 1. "I feel frustrated that you missed the project deadline." You outlined all the deadlines in Asana or Trello, did your share and your colleague ...
Research has shown that the emotional state of the customer is directly influenced by the emotions displayed by the employee/service provider via emotional contagion. [23] But this influence depends on authenticity of the employee's emotional display, such that if the employee is only surface-acting, the contagion is poor, in which case the ...
Trying to live according to the Golden Rule means trying to empathise with other people, including those who may be very different from us. Empathy is at the root of kindness, compassion, understanding and respect – qualities that we all appreciate being shown, whoever we are, whatever we think and wherever we come from.
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
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[5] "Commercialization of emotional labor and the trends towards the homogenization of industrial and service-sector labor processes have, in turn, been shaped by the adoption of new management practices designed to promote feeling rules and personal patterns of behavior that enhance the institutions or enterprises performance or competitive ...
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