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  2. Responsibility assignment matrix - Wikipedia

    en.wikipedia.org/wiki/Responsibility_assignment...

    In business and project management, a responsibility assignment matrix [1] (RAM), also known as RACI matrix [2] (/ ˈ r eɪ s i /; responsible, accountable, consulted, and informed) [3] [4] or linear responsibility chart [5] (LRC), is a model that describes the participation by various roles in completing tasks or deliverables [4] for a project or business process.

  3. System administrator - Wikipedia

    en.wikipedia.org/wiki/System_administrator

    Tasks include managing multiple sites, administering security, and configuring necessary components and software. Responsibilities may also include software change management. A computer operator performs routine maintenance and upkeep, such as changing backup tapes or replacing failed drives in a redundant array of independent disks (RAID ...

  4. Software configuration management - Wikipedia

    en.wikipedia.org/wiki/Software_configuration...

    The tools can model and manage cloud-based virtual resources, including virtual appliances, storage units, and software bundles. The roles and responsibilities of the actors have become merged as well with developers now being able to dynamically instantiate virtual servers and related resources. [3]

  5. Production support - Wikipedia

    en.wikipedia.org/wiki/Production_Support

    A production support analyst or engineer is responsible for monitoring the production environments, servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to other IT teams.

  6. Software analyst - Wikipedia

    en.wikipedia.org/wiki/Software_analyst

    In a software development team, a software analyst [1] is the person who monitors the software development process, performs configuration management, identifies safety, performance, and compliance issues, and prepares software requirements and specification (Software Requirements Specification) documents.

  7. Software maintenance - Wikipedia

    en.wikipedia.org/wiki/Software_maintenance

    In the early 1970s, companies began to separate out software maintenance with its own team of engineers to free up software development teams from support tasks. [1] In 1972, R. G. Canning published "The Maintenance 'Iceberg '", in which he contended that software maintenance was an extension of software development with an additional input: the existing system. [1]

  8. Application server - Wikipedia

    en.wikipedia.org/wiki/Application_server

    The Windows Application Server role includes Internet Information Services (IIS) to provide web server support, the .NET Framework to provide application support, ASP.NET to provide server side scripting, COM+ for application component communication, Message Queuing for multithreaded processing, and the Windows Communication Foundation (WCF ...

  9. Business analyst - Wikipedia

    en.wikipedia.org/wiki/Business_analyst

    The business analyst role is an overlap of these two professions, and therefore the business analyst plays an essential role in communication and understanding between these two groups. [ 14 ] [ 15 ] Requirements elicitation - this refers to "analyzing and gathering the needs of both computer-based systems as well as the business". [ 14 ]

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