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Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
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The effort simplified routes, increased bus frequency, connected more locations, and reduced bus congestion in downtown Columbus. The redesign doubled the agency's number of frequent lines and significantly increased weekend service. [58] [59] COTA began its CMAX service, the first bus rapid transit service in Columbus, on January 1, 2018. [60]
The limited-stop service is estimated to be 20 percent faster than conventional service, using dedicated bus lanes during rush hours, and utilizing transit signal priority. The buses have USB charging ports; the stops have real-time information screens and some feature local art. [32] [33] The service began operation on January 1, 2018. [34]