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United Parcel Service, Inc. (UPS) is an American multinational shipping & receiving and supply chain management company founded in 1907. [1] Originally known as the American Messenger Company specializing in telegraphs, UPS has expanded to become a Fortune 500 company [6] and one of the world's largest shipping couriers.
The UPS Store (formerly the United States arm of Mail Boxes Etc.) is a franchised subsidiary of United Parcel Service which provides, according to its website, shipping, shredding, printing, fax, passport photos, personal and business mailboxes, and notary services.
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UPS Airlines is a major American cargo airline based in Louisville, Kentucky, US. [8] One of the largest cargo airlines worldwide in terms of freight volume flown, UPS Airlines flies to 815 destinations worldwide. [9] It has been a wholly owned subsidiary of United Parcel Service since its launch in 1988.
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Maintaining an even keel can be especially difficult in customer call centers, where the pace of incoming complaints during the holidays is relentless and agents are often treated like punching bags.