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The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [1] Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001.
The results are in. After polling its readers -- habitual evaluators of the relative "goodness" of products -- Consumer Reports announced this month which cable TV companies are the most hated in ...
The ratings tumult comes at a time when the cable business is facing an existential crisis, as more consumers are forgoing the pay-TV subscriptions that provide most of its revenue.
In 1950, Robert Tarlton developed the first commercial cable television system in the United States. Tarlton organized a group of fellow television set retailers in Lansford, Pennsylvania, a town in the same region as Mahanoy City, to offer television signals from Philadelphia, Pennsylvania broadcast stations to homes in Lansford for a fee.
In a 2016 telecom report conducted by ACSI, Mediacom occupied last place in customer satisfaction among all companies in the ACSI, regardless of industry. [13] In a survey conducted by Consumer Reports magazine in 2012, Mediacom is the worst cable provider in the country according to the 50,000 people polled. [14]
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