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An internal customer is a customer who is directly connected to an organization, and is usually (but not necessarily) internal to the organization. Internal customers are usually stakeholders, employees, or shareholders, but the definition also encompasses creditors and external regulators. [14] [13]
In strategic management, situation analysis (or situational analysis) refers to a collection of methods that managers use to analyze an organization's internal and external environment to understand the organization's capabilities, customers, and business environment. [1]
The sources used for market learning [20] [21] can be split into two categories: external and internal information sources. The external sources can emerge from market research [22] or from verbal communication such as 'word of mouth'. [23] Other examples of external information sources include personal contacts, customers, and commercial ...
While internal stakeholders are divided specifically into three categories, external stakeholders are made up of a more broad set of actors. These actors can be: customers, suppliers, unions, the government, pressure groups, and the general public can all be considered external stakeholders. [3]
A value stream always begins and ends with a customer. Value stream is usually aligned with company processes. Value streams are artifacts within business architecture that allow a business to specify the value proposition derived by an external (e.g., customer) or internal stakeholder from an organization. A value stream depicts the ...
Small businesses external relations are essential for success, an external relationship is defined as " a commercially oriented connected between a small business and other two organizations". The most known types are alliances and networks, [ 13 ] a relationship based on mutual interests and benefits as well as forming relationships within ...
One definition of a service system is a value coproduction configuration of people, technology, internal and external service systems connected via value propositions, and shared information (language, laws, measures, etc.).
Corporate services or business services are activities which combine or consolidate certain enterprise-wide needed support services, provided based on specialized knowledge, best practices, and technology to serve internal (and sometimes external) customers and business partners.