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Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.
Deming offered 14 key principles to managers for transforming business effectiveness. The points were first presented in his book Out of the Crisis (p. 23–24). [33] Although Deming does not use the term in his book, it is credited with launching the Total Quality Management movement. [34]
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [ 1 ]
Val Feigenbaum's significant contributions to the development of quality in business management were to link established ideas about quality into a more systematic discipline and to define total quality in a workable and practical way. [3]: 51–2 His contributions to the quality body of knowledge include:
The end-to-end quality management approach to quality engineering requires numerous actors with different responsibilities and tasks, different expertise and involvement in the organisation. Different roles involved in quality engineering: Business architect, IT architect, Security officer, Requirements engineer, Software quality manager, Test ...
Total quality control (TQC) 1956: Popularized by Armand V. Feigenbaum in a Harvard Business Review article [9] and book of the same name; [10] stresses involvement of departments in addition to production (e.g., accounting, design, finance, human resources, marketing, purchasing, sales) Statistical process control (SPC) 1960s