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  2. Windows Support Tools - Wikipedia

    en.wikipedia.org/wiki/Windows_Support_Tools

    Windows Server 2003 Support Tools includes 70 different tools. [3] For instance, WinDiff is a GUI tool for comparing files and folders. [4] [5] NetDiag is a CLI tool for diagnosing network problems. [6] This tool is command-line version of the Network Troubleshooter that can be found in Windows Help and Support Center.

  3. Quick Assist - Wikipedia

    en.wikipedia.org/wiki/Quick_Assist

    Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. [ 1 ] [ 2 ] [ 3 ] It is based on the Remote Desktop Protocol (RDP).