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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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Several other prefixes, including 800-484, 800-703, 800-744, and 800-904 are reserved by the FCC. NPA-911 is forbidden as 9-1-1 is an emergency telephone number . (This is less restrictive than the rules prohibiting all three-digit N-1-1 codes as exchanges in all geographic area codes.)
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Users who called the toll-free telephone numbers 800-466-4411 or 877-466-4411 (800-GOOG-411 and 877-GOOG-411) or the local number 425-296-4774 [5] were asked for the city and state of the sought business. Users were also able to search for by business name or category, which generated a list of up to eight search results.
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