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Health Partners Plans (HPP) is a non-profit hospital-owned health maintenance organization which provides Medicaid and Medicare to central and southeastern Pennsylvania residents. [1] Health Partners Plans has over 262,000 members throughout Pennsylvania and provides healthcare to low income residents in the counties of Bucks , Chester ...
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In December 2024, the Centers for Medicare & Medicaid Services (CMS) decided to halt efforts to rebid its contract with Maximus for the 1-800-MEDICARE call center and other services. Some observers, including 17 state attorneys general, noted that there was little precedent for ending an ongoing contract and introducing new labor harmony ...
The rate of complete, accurate information provided by Medicare customer service representatives was 15%. [114] Since then, steps have been taken to improve the quality of customer service given by Medicare contractors, specifically the 1-800-MEDICARE contractor.
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The Commonwealth Fund. Accessed October 16, 2024, U.S. Centers for Medicare and Medicare Services. Accessed October 16, 2024. Medicare Part B Giveback Benefit explained, Humana. Accessed October ...