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As of May 2017, the service is available in all 50 states and Washington, D.C., and 95% of the U.S. population has access to 211 services by dialing 211 on a landline or cell phone. [6] In 2017, the 211 network answered close to 15 million requests for assistance by phone, text, and chat.
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The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. [2] 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.
The mnemonic N stands for the digits 2 through 9 and thus the syntax stands for the codes 211, 311, 411, 511, 611, 711, 811, and 911. These dialing codes provide access to special local services, such as 911 for emergency services, which is a facility mandated by law in the United States. The (FCC) in CC Docket 92-105, specified how the N11 ...
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