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  2. Interactive voice response - Wikipedia

    en.wikipedia.org/wiki/Interactive_voice_response

    A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile.

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  4. Contact AOL customer support

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  5. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    Call centre technologies often include: speech recognition software which allowed Interactive Voice Response (IVR) systems to handle first levels of customer support, text mining, natural language processing to allow better customer handling, agent training via interactive scripting and automatic mining using best practices from past ...

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  7. Cold calling - Wikipedia

    en.wikipedia.org/wiki/Cold_calling

    Cold calling in 1905. Cold calling is the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call. [1] [2] It is an attempt to convince potential customers to purchase the salesperson's product or service.

  8. Cold Calling Scripts and Tips for Financial Advisors

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