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An active internet connection is required to be able to access all the best that AOL offers. If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1.
Remove any splitters, phone line surge protectors, fax or answering machines, or other devices as they may affect your modem’s ability to connect. • Restart your PC and try connecting again. • Try using a different access number, if available:
An active internet connection is required to be able to access all the best that America Online® offers. If you're using dial-up internet and can't connect, try the following troubleshooting steps: Check the dial tone - If you DO have one, it's likely the problem has something to do with your computer. If you DON'T, it's likely the problem has ...
The calling modem waits for the tone after it dials the phone line before it initiates data transmission. If it does not receive a carrier tone within a set amount of time, it will disconnect the phone line and issues the NO CARRIER message. The actual data is transmitted from the answering modem to the calling modem via modulation of the carrier.
Dial-up Internet access is a form of Internet access that uses the facilities of the public switched telephone network (PSTN) to establish a connection to an Internet service provider (ISP) by dialing a telephone number on a conventional telephone line which could be connected using an RJ-11 connector. [1]
If you have a dial-up modem, you can use AOL Dialer to connect to the internet. Learn how to setup your connection, connect, disconnect, and check your connection status using AOL Dialer.
If you're having trouble getting online, check to see if the issue is with your internet connection.Our help article, Troubleshooting a Broadband Connection, provides some useful troubleshooting tips. If you are still unable to connect, please contact your broadband provider for assistance.
Temporarily disable your firewall and check whether or not you're able to connect to the internet. If your firewall software isn't on the list linked, you will need to contact your firewall software provider for additional info. Disable Protected Mode in Internet Explorer. Protected mode is enable by default and may interfere with AOL Mail.