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If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and when you need it. Update your password
For additional questions specific to the email client, check the manufacturer’s website. Manufacturers cannot answer questions about your AOL Mail settings, or your AOL username or password. Thunderbird – Follow steps for manual configuration. Outlook 2016 – Follow steps under "Other Email Accounts."
If you need specific instructions to configure your app with our settings or to check the progress of your download, please reach out to the app developer. Review the following • Keep a copy of your email in your account - If your app asks you if you want to "keep mail on the server" during setup, select "yes," or your email will be deleted ...
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Update email settings in Outlook. Using a PC - Follow the instructions under "Use advanced setup to add a POP or IMAP email account in Outlook for PC." Using a Mac - Follow the instructions under "Add more accounts."
Download an authenticator app from the Google Play Store or App Store. Popular authenticator apps include Google Authenticator, Microsoft Authenticator, LastPass Authenticator, and Authy. Enable 2-step for authenticator app. Important - You may not see this option as it yet available for all accounts. 1. Sign in to your Account Security page. 2.
For additional questions specific to the email client, check the manufacturer’s website. Manufacturers cannot answer questions about your Verizon.net AOL Mail settings, or your username or password. Thunderbird – Follow steps for manual configuration. Outlook 2016 – Follow steps under "Other Email Accounts."
If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem.