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2. Help desk - Wikipedia

   en.wikipedia.org/wiki/Help_desk

   A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...

3. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk seeks to facilitate the integration of business processes into the service management infrastructure. In addition to actively monitoring and owning incidents and user questions, and providing the communications channel for other service management disciplines with the user community, a service desk also provides an interface for ...

4. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

5. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on the business's needs regarding their ability to sufficiently serve their customers or users.

6. Helpdesk and incident reporting auditing - Wikipedia

   en.wikipedia.org/wiki/Helpdesk_and_incident...

   In addition, these software products greatly improve the auditing of help desk operation. Help desk software is management software that automates many features of an organization's help desk environment, such as automated email response. It gives businesses the capability of using a systematic approach to responding to both internal and ...

7. AOL Mail

   mail.aol.com

   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

8. Down 40%, Is The Trade Desk Stock a Buy Now? - AOL

   www.aol.com/down-40-trade-desk-stock-121500411.html

   The Trade Desk's recent underperformance is not well aligned with investors who are used to the company's historical outperformance. Still, there's no reason to think that the tech company's long ...

9. JPMorgan employee who questioned Jamie Dimon’s RTO mandate ...

   www.aol.com/finance/jpmorgan-employee-questioned...

   Worker who questioned Jamie Dimon’s RTO mandate says he was fired—then told he could keep his job—after testy town hall exchange