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  2. Solution-focused brief therapy - Wikipedia

    en.wikipedia.org/wiki/Solution-focused_brief_therapy

    [37] [38] These questions help clients reinterpret their experiences, enabling them to recognize potential for change where they might not have seen it before. [36] The primary tools of the solution-focused approach are questions and compliments. SFBT therapists refrain from making interpretations and rarely confront clients. [39]

  3. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...

  4. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Roughly two-thirds of survey participants reported feeling "rage" over their experiences as consumers. A multi-decade decline in consumer satisfaction since the 1970s was observed. A majority of respondents felt that their customer service complaints were not sufficiently addressed by businesses. [38]

  5. Watchdog warns credit card companies over devaluing ... - AOL

    www.aol.com/watchdog-warns-credit-card-companies...

    The Consumer Financial Protection Bureau (CFPB) on Wednesday warned that credit card companies devaluing or canceling reward points, cash back or miles rewards programs may be breaking the law.

  6. My mom never stopped smiling when things were hard. I ... - AOL

    www.aol.com/mom-never-stopped-smiling-things...

    Whether I was presenting to the Department of Justice, managing a team of over 100 lawyers, or responding to an urgent client request, smiling enabled me to do the job more effectively.

  7. Got Holiday Stress? Here Are 10 Nighttime Activities to Help ...

    www.aol.com/got-holiday-stressies-are10...

    3. Limit non-sleep activities. From our phones, friends, and work, to our favorite Netflix shows, we receive a lot of stimulation during the day.

  8. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Sales force automation works with all stages in the sales cycle, from initially entering contact information to converting a prospective client into an actual client. [21] It implements sales promotion analysis, automates the tracking of a client's account history for repeated sales or future sales and coordinates sales, marketing, call centers ...

  9. Customer support - Wikipedia

    en.wikipedia.org/wiki/Customer_support

    Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [1]