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Recover a lost ESET Username / Password: Visit the Lost License page. Type or copy/paste in your ESET Username and Password into the product: Activate my ESET Windows home product using the license key (14.x–15.x).
In the main program window, select Update followed by Enter User name and Password. License details will be displayed. Enter the data you received with your product license into the License details window.
Click ESET HOME Account → Connect to ESET HOME. Type your ESET HOME account email address and password and click Log in. Alternatively, you can log in via Google, Apple, or by scanning a QR code. If you do not have an ESET HOME account, click Create account and follow these instructions.
Solution. If you have used ESET products in the past, you are familiar with the ESET-issued Username and Password that you used to activate your ESET product. Beginning with ESET version 9.x home products and version 6.x business products, ESET products switched their activation method to a more standard License Key.
If you have lost or forgotten your subscription information (username, password, or activation key), you can have it resent to your email address. Simply click here and insert enter the email address you originally used to register or activate your ESET subscription.
Users who haven’t safely stored the username and password or who have forgotten the password may want to know how to retrieve the lost username and password before reinstalling Windows.
To protect the ESET NOD32 Antivirus Advanced setup and to avoid unauthorized modification, type your new password in the New password and Confirm password fields.