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  2. On- and off-hook - Wikipedia

    en.wikipedia.org/wiki/On-_and_Off-hook

    Note that if off-hook pertains to one state, on-hook pertains to the other. The active state (i.e., a closed loop (short circuit between the wires) of a subscriber line or PBX user loop) An operating state of a communications link in which data transmission is enabled either for (a) voice or data communications or (b) network signaling. [2] [3]

  3. List of telephony terminology - Wikipedia

    en.wikipedia.org/wiki/List_of_telephony_terminology

    Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...

  4. Multiservice tactical brevity code - Wikipedia

    en.wikipedia.org/wiki/Multiservice_tactical...

    Off (direction) Informative call indicating attack is terminated and maneuvering to the indicated direction. Offset Informative call indicating maneuver in a specified direction with reference to (direction) the target. On station Informative call unit/aircraft has reached assigned station. Opening Increasing in range. Oranges Weather. Out ...

  5. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

  6. Hotline - Wikipedia

    en.wikipedia.org/wiki/Hotline

    A hotline is a point-to-point communications link in which a call is automatically directed to the preselected destination without any additional action by the user when the end instrument goes off-hook. [2] An example would be a phone that automatically connects to emergency services on picking up the receiver.

  7. Grade of service - Wikipedia

    en.wikipedia.org/wiki/Grade_of_service

    The Grade of Service is one aspect of the quality a customer can expect to experience when making a telephone call. [2] In a Loss System, the Grade of Service is described as that proportion of calls that are lost due to congestion in the busy hour. [3] For a Lost Call system, the Grade of Service can be measured using Equation 1. [4]

  8. Your brain activity literally drops when you have a Zoom ...

    www.aol.com/finance/zoom-calls-impoverished...

    Managers are right, back-to-back Zoom calls really are less useful than in-person meetings—and the latest scientific research backs this. Usually, when people engage in a conversation their ...

  9. Business communication - Wikipedia

    en.wikipedia.org/wiki/Business_communication

    Business communication is the act of information being exchanged between two-parties or more for the purpose, functions, goals, or commercial activities of an organization. [1] Communication in business can be internal which is employee-to-superior or peer-to-peer, overall it is organizational communication.