Search results
Results from the WOW.Com Content Network
This computing article is a stub. You can help Wikipedia by expanding it.
Exception (ERROR): means that a service or device is currently operating below the normal parameters/indicators (predefined). This mean that the business service is impacted and the device or service presents a failure, performance degradations or loss of functionality (web server down, CS coverage lost for several sites).
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
A configuration management database (CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items). It is useful to break down configuration items into logical layers. [1]
HCL—Hardware Compatibility List; HD DVD—High Definition DVD; HDL—Hardware Description Language; HDMI—High-Definition Multimedia Interface; HECI—Host Embedded Controller Interface; HF—High Frequency; HFS—Hierarchical File System; HHD—Hybrid Hard Drive; HID—Human Interface Device; HIG—Human Interface Guidelines
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.