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The Joint Authorities Technical Review (JATR), a team commissioned by the FAA for 737 MAX investigation, concluded that FAA failed to properly review MCAS. Boeing failed to provide adequate and updated technical information regarding the MCAS system to FAA during Boeing 737 Max certification process, and had not carried out a thorough ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
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It removed the MAX name from safety cards for the 737NG to address customer complaints. [132] In May 2019, United Airlines' CEO Oscar Muñoz said that passengers would still feel uncertain about flying on a Boeing 737 MAX even after the software update. [133] United announced the cancellation of a route between Chicago, Illinois and Leon ...
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Frontier Airlines saw the highest rate of passenger complaints among U.S. carriers in 2022, a year that became one of the most disruptive for flyers on record.
This is an accepted version of this page This is the latest accepted revision, reviewed on 8 October 2024. UK-based consultancy, running an airline and airport review and ranking site Skytrax Formerly Inflight Research Services Founded 1989 Headquarters London, United Kingdom Website skytraxresearch.com Skytrax (originally known as Inflight Research Services) is a United Kingdom–based ...
Fort Worth-based American Airlines will lay off more than 650 workers as it overhauls its customer service department, including more than 300 non-union customer service jobs in Dallas.