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Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021) Contact Centre Cymru: 2005 Convergys Corporation: Datacom Group: 1965 6,973 (2022) NZ$1.45 billion (2,022) 23 DialAmerica: 1957 5,000: Firstsource: 2001 27000+
Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020. [4] [5] Concentrix made its debut on the Fortune 500 list in 2024, ranking #499. [6]
Qualfon, Inc. is a company that supplies outsourcing services to call centers, back offices, and business processes. The company was founded in 1995 [ where? ] and is privately held. Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).
Foundever provides out-sourced call center services, as well as consulting, analytics, and support for other business processes. [18] The company operates out of large buildings with employees that speak different languages. [13] Its call centers are used for things like sales, customer service, collections, and back-office work.
Teleperformance USA purchased AOL's 400-employee call center in Ogden, Utah, in 2006. [11] In 2007, Teleperformance acquired a 100% interest in Twenty4help, a European technical support company, and AllianceOne, a US-based accounts receivable management company. [12]
India, China and the Philippines are major powerhouses in the industry. In 2017, in India the BPO industry generated US$30 billion in revenue according to the National Industry Association. [33] The BPO industry is a small segment of the total outsourcing industry in India. The BPO industry workforce in India is expected to shrink by 14% in 2021.
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This list comprises the world's largest companies by consolidated revenue, according to the Fortune Global 500 2024 rankings and other sources. [2] American retail corporation Walmart has been the world's largest company by revenue since 2014. [ 1 ]