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In 2004, Cox Enterprises announced its intention to purchase those shares of Cox Communications which it did not already own. A $6.6 billion tender offer was completed in December of that year, and Cox Communications has been a wholly owned subsidiary ever since. [30] This was the second time Cox Communications was taken private by Cox Enterprises.
Last year, consumers filed 1.1 million complaints with the Better Business Bureau (BBB) against North American businesses, a 10% increase over 2009. "The complaints filed with BBB are not only a ...
Cox contacted the local authorities to investigate the situation. Despite staff at Cox receiving no reports or complaints from the public (with the exception of two journalists who witnessed the incident), there were reports the following morning stating that the employees did witness the movie beforehand. [64]
The rates for cable services increased excessively, surpassing inflation. As a result, the Cable Television Consumer Protection and Competition Act of 1992 had been enacted by the U.S. Congress. The Act had the goal to restore Federal regulation of the cable television industry and respond to complaints about poor cable service and high rates. [2]
As the cable business expanded, it was eventually consolidated and spun off into the new privately-owned Cox Cable Communications (CCC) in 1968, which quickly became the second-largest cable TV company. Upon Jim Cox Jr.'s death in 1974, he left his two sisters, Anne Cox Chambers and Barbara Cox, in control of 95% of the privately-owned company. [7]
Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers
Adelphia Communications Corporation: assets acquired by Time Warner Cable and Comcast in 2006; Comcast Entertainment Television (CET) Comcast Television 2 (Michigan) Commuter Cable; ExerciseTV (with Time Warner Cable, New Balance, and Jake Steinfeld) Group W Cable; Susquehanna Communications; TVWorks (67% with Cox Communications) MetaTV ...
The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [1] Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001.