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Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise. [ 1 ]
Discourse analysis (DA), or discourse studies, is an approach to the analysis of written, spoken, or sign language, including any significant semiotic event. [ citation needed ] The objects of discourse analysis ( discourse , writing, conversation, communicative event ) are variously defined in terms of coherent sequences of sentences ...
Voice analysis is the study of speech sounds for purposes other than linguistic content, such as in speech recognition. Such studies include mostly medical analysis of the voice ( phoniatrics ), but also speaker identification . [ 1 ]
Speech perception is the process by which the sounds of language are heard, interpreted, and understood. The study of speech perception is closely linked to the fields of phonology and phonetics in linguistics and cognitive psychology and perception in psychology.
Rhetorical criticism analyzes the symbolic artifacts of discourse—the words, phrases, images, gestures, performances, texts, films, etc. that people use to communicate. . Rhetorical analysis shows how the artifacts work, how well they work, and how the artifacts, as discourse, inform and instruct, entertain and arouse, and convince and persuade the audience; as such, discourse includes the ...
Speech is the subject of study for linguistics, cognitive science, communication studies, psychology, computer science, speech pathology, otolaryngology, and acoustics. Speech compares with written language, [1] which may differ in its vocabulary, syntax, and phonetics from the spoken language, a situation called diglossia.
CDA is an application of discourse analysis; it is generally agreed that methods from discourse studies, the humanities and social sciences may be used in CDA research.. This is on the condition that it is able to adequately and relevantly produce insights into the way discourse reproduces (or resists) social and political inequality, power abuse or dominat
Speech processing is the study of speech signals and the processing methods of signals. The signals are usually processed in a digital representation, so speech processing can be regarded as a special case of digital signal processing , applied to speech signals .