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Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
Average customer ratings for firms had fallen by 10.5% compared to the same period in 2021, and had flatlined since the end of 2023. The charity said customer service standards had still not ...
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The Observer identified Kiwi.com as one of the companies responsible for the year's "worst customer service" after it began charging customers an additional fee for "standard" customer service, with customers who do not pay the fee having to wait longer for phone support and having no access to email support. [25]
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
Many of America's most successful companies can credit part of their strength to great customer service. Apple (AAPL) is highly regarded for the way it treats customers, both at its retail outlets ...
British Airways has been ranked among the worst airlines in a UK passenger satisfaction survey. The airline’s customer score for long-haul flights was the joint third lowest out of 17 carriers ...
Opodo Prime has been named the leading online travel agent subscription service in the UK. [8] Launched in 2017, it was dubbed the ‘Netflix of travel’ due to its subscription-based pricing model. [9] The Opodo Prime subscription offers additional discounts on all flights as well as up to 50% off on over two million accommodation options. [10]