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The first edition of Juran's Quality Control Handbook was published in 1951. He also developed the "Juran's trilogy", an approach to cross-functional management that is composed of three managerial processes: quality planning, quality control, and quality improvement. These functions all play a vital role when evaluating quality.
Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control, and quality improvement. [1] Quality management is focused both on product and service quality and the means to achieve it.
Elements such as controls, job management, defined and well managed processes, [4] [5] performance and integrity criteria, and identification of records; Competence, such as knowledge, skills, experience, and qualifications; Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality ...
Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer. The core purpose of Quality ...
The quality control team tests and reviews software at its various stages to ensure quality assurance processes and standards at both the organizational and project level are being followed. [1] [2] (Some like Sommerville link these responsibilities to quality assurance rather than call it quality control. [3]) These checks are optimally ...
"A term first used to describe a management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they ...
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