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The SERVQUAL questionnaire has been described as "the most popular standardized questionnaire to measure service quality". [10] It is widely used by service firms, most often in conjunction with other measures of service quality and customer satisfaction. The SERVQUAL instrument was developed as part of a broader conceptualization of how ...
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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
The Physikalisch-Technische Bundesanstalt (PTB) is the national metrology institute of the Federal Republic of Germany, with scientific and technical service tasks.It is a higher federal authority and a public-law institution directly under federal government control, without legal capacity, under the auspices of the Federal Ministry for Economic Affairs and Climate Action.
E-service (or eservice) is a highly generic term, usually referring to "The provision of services via the Internet (the prefix 'e' standing for ‘electronic’, as it does in many other usages), thus e-Service may also include e-Commerce, although it may also include non-commercial services (online), which is usually provided by the government.
Producing good measurements is important in industry as it has an impact on the value and quality of the end product, and a 10–15% impact on production costs. [6] Although the emphasis in this area of metrology is on the measurements themselves, traceability of the measuring-device calibration is necessary to ensure confidence in the measurement.
The international prototype of the kilogram (IPK) is an artefact or prototype that was defined to have a mass of exactly one kilogram.. In metrology (the science of measurement), a standard (or etalon) is an object, system, or experiment that bears a defined relationship to a unit of measurement of a physical quantity. [1]
A technical standard is an established norm or requirement for a repeatable technical task which is applied to a common and repeated use of rules, conditions, guidelines or characteristics for products or related processes and production methods, and related management systems practices.