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  2. Troubleshooting DataMask by AOL

    help.aol.com/articles/troubleshooting-datamask...

    The download window prompt will open again. 5. Click Save and save the file to your desktop or similar location. IMPORTANT: Once you click Save, the file will download in the background. Please do not cancel or close the page until you can see the file saved to the location you chose. 6. Locate the saved file and open it (double-click). 7.

  3. Disable third-party firewall software - AOL Help

    help.aol.com/articles/disable-third-party...

    You can use either of the following ways to disable Norton™ Internet Security 2009. Using the Windows taskbar; Using the Programs menu; Using the Windows taskbar 1. On the Windows taskbar, next to the clock, right-click the Norton icon, and then click Disable Smart Firewall.

  4. Fix problems with AOL websites due to ad blocking software

    help.aol.com/articles/fix-problems-with-aol...

    Check all the icons in the browser navigation bar for a possible ad blocker, and disable/remove them Unblock AOL Mail in AdBlock Click the AdBlock icon at the top-right of your browser.

  5. Turn pop-ups off or on in your browser - AOL Help

    help.aol.com/articles/disable-or-enable-pop-ups...

    • Manage pop-ups in Chrome. While Internet Explorer may still work with some AOL products, it's no longer supported by Microsoft and can't be updated. Because of this, we recommend you download a supported browser for a more reliable and secure experience.

  6. Restore your browser to default settings - AOL Help

    help.aol.com/articles/reset-web-settings

    This can remove adware, get rid of extensions you didn't install, and improve overall performance. Restoring your browser's default settings will also reset your browser's security settings. A reset may delete other saved info like bookmarks, stored passwords, and your homepage.

  7. Fix problems with Games on AOL.com - AOL Help

    help.aol.com/articles/troubleshooting-games-com...

    Temporarily disable your security application, such as your firewall or antivirus program, until you've successfully launched your game. Re-enable your security software immediately afterwards. Some antivirus or personal firewall applications incorrectly identify our games as viruses and disrupt or block the game.

  8. Settings A-Z - AOL Help

    help.aol.com/settings

    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

  9. Fix problems with the AOL app on Android

    help.aol.com/articles/aol-app-troubleshooting

    1. Open the Settings app. 2. Tap Apps. 3. Tap AOL. 4. Tap Uninstall. 5. Tap OK. 6. Download and install the AOL app again.