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  2. Tealeaf - Wikipedia

    en.wikipedia.org/wiki/Tealeaf

    Tealeaf was a company providing analytics software for web and mobile applications. [1]Tealeaf's products are used to provide visibility into the online customer experience by capturing, analyzing and replaying session details of customers' visits to find site errors or issues and understand the impact that transaction failures have on business processes. [2]

  3. WebSphere Portal - Wikipedia

    en.wikipedia.org/wiki/WebSphere_Portal

    HCL Digital Experience is an enterprise ... IBM announced that WebSphere Portal package will be included in IBM Customer Experience Suite. ... and Web analytics ...

  4. IBM Cognos Analytics - Wikipedia

    en.wikipedia.org/wiki/IBM_Cognos_Analytics

    IBM Cognos Analytics with Watson (aka Cognos Analytics, and formerly known as IBM Cognos Business Intelligence) is a web-based integrated business intelligence suite by IBM. It provides a toolset for reporting, analytics, scorecarding, and monitoring of events and metrics. The software consists of several components designed to meet the ...

  5. IBM to Acquire Customer Analytics Provider The Now Factory - AOL

    www.aol.com/news/2013-10-01-ibm-to-acquire...

    In an effort to grow its Big Data Platform product suite, IBM announced today it has signed a definitive agreement to acquire Ireland-based The Now Factory, a customer analytics solutions provider ...

  6. AI for small business: The 7 tools you need to make work easier

    www.aol.com/ai-small-business-7-tools-143000925.html

    Enhance your customer support and customer experience with AI assistant chatbots. ... AI technology in data analysis tools such as IBM Watson or Google's Looker Studio can help you make sense of ...

  7. IBM's Watson: Finally, a Customer Service Agent We Can Love - AOL

    www.aol.com/news/2013-05-23-ibm-watson-customer...

    For premium support please call: 800-290-4726 more ways to reach us

  8. Cognos - Wikipedia

    en.wikipedia.org/wiki/Cognos

    Cognos Incorporated was an Ottawa, Ontario-based company making business intelligence (BI) and performance management (PM) software.Founded in 1969, at its peak Cognos employed almost 3,500 people and served more than 23,000 customers in over 135 countries until being acquired by IBM on January 31, 2008. [1]

  9. IBM - Wikipedia

    en.wikipedia.org/wiki/IBM

    Several companies use Watson for call centers, either replacing or assisting customer service agents. [154] IBM also provides infrastructure for the New York City Police Department through their IBM Cognos Analytics to perform data visualizations of CompStat crime data. [155] In June 2020, IBM announced that it was exiting the facial ...

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