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Consumer behaviour is the study of individuals, groups, or organisations and all activities associated with the purchase, use and disposal of goods and services.It encompasses how the consumer's emotions, attitudes, and preferences affect buying behaviour.
Thus, consumers’ buying behavior does not reflect their positive attitudes toward ethical products. [31] Vermeir and Verbeke (2006) also found that there was an inconsistency between the positive attitudes consumer expressed towards sustainability and their behavioral patterns.
Heider explained that "a balanced configuration exists if attitudes toward the parts of a causal unit are similar. [8] For example, if a consumer is exposed to an ad advocating a particular brand, the consumer will try to maintain a balanced view of the ad and the: a) liking both the ad and the brand or b) disliking both. [3]
It has been argued, however, that consumer socialization occurs in the adult years as well. This field of study is a subdivision of consumer behavior as its main focus is on how childhood and adolescent experiences affect future consumer behavior. It attempts to understand how factors such as peers, mass media, family, gender, race, and culture ...
According to VALS 2, a consumer purchases certain products and services because the individual is a specific type of person. The purchase is believed to reflect a consumer's lifestyle, which is a function of self–orientation and resources. In 1991, the name VALS2 was switched back to VALS, because of brand equity. [4]
A person's attitude and behaviour both vary from situation to situation. A college freshman may disapprove of binge drinking, only to subsequently become socialized to practice and celebrate doing so in the course of tailgating. Social desirability bias may also skew self-reported attitudes that affect prima-facie attitude-behaviour consistency ...
Balance theory is useful in examining how celebrity endorsement affects consumers' attitudes toward products. [6] If a person likes a celebrity and perceives (due to the endorsement) that said celebrity likes a product, said person will tend to like the product more, in order to achieve psychological balance.
Sustainable consumer behavior is the sub-discipline of consumer behavior that studies why and how consumers do or do not incorporate sustainability priorities into their consumption behavior. It studies the products that consumers select, how those products are used, and how they are disposed of in pursuit of consumers' sustainability goals.