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2. Toll-free telephone numbers in the North American Numbering Plan

   en.wikipedia.org/wiki/Toll-free_telephone...

   The east coast center opens first and calls are sent to that destination earlier in the day. As the time changes across the country, expanded coverage would be offered by the call center in the west. [7] Day of Week (DOW) or Day of Year (DOY) routing Depending on the day of the week and business practices, not all call centers operate 24×7.

3. Business plan - Wikipedia

   en.wikipedia.org/wiki/Business_plan

   A business plan is a formal written document containing the goals of a business, ... TQM has been widely used in manufacturing, education, call centers, government ...

4. Automatic number announcement circuit - Wikipedia

   en.wikipedia.org/wiki/Automatic_number...

   [dubious – discuss] In others, a major incumbent carrier might assign a single number which provides test functions on its network across an entire numbering plan area, throughout an entire province or state, or system-wide. [citation needed] Some telecommunication carriers maintain toll-free numbers for ANAC facilities.

5. Lumos Networks Launches Hosted Call Center - AOL

   www.aol.com/2013/09/18/lumos-networks-launches...

   Lumos Networks Launches Hosted Call Center Provides Virtual Call Center Capability with Lower Cost of Ownership and On Demand Scalability WAYNESBORO, Va.--(BUSINESS WIRE)-- Lumos Networks Corp ...

6. Toll-free telephone number - Wikipedia

   en.wikipedia.org/wiki/Toll-free_telephone_number

   A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country.

7. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non ...