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A problem statement is a description of an issue to be addressed, or a condition to be improved upon. It identifies the gap between the current problem and goal. The first condition of solving a problem is understanding the problem, which can be done by way of a problem statement. [1]
Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields. The former is an example of simple problem solving (SPS) addressing one issue, whereas the latter is complex problem solving (CPS) with multiple interrelated obstacles. [1]
The problem is not understood until after the formulation of a solution. Wicked problems have no stopping rule. Solutions to wicked problems are not right or wrong. Every wicked problem is essentially novel and unique. Every solution to a wicked problem is a "one shot operation". Wicked problems have no given alternative solutions.
Another similar term used in the United States military is "operator headspace and timing issue" or "OHT," borrowing terminology related to the operation of the M2 Browning machine gun. [17] "(It's a) carbon based error", indicates a user problem (as humans are a carbon-based life-form), as opposed to a silicon one. [18]
A study on engineering students' abilities to answer very open-ended questions suggests that students showing more lateral thinking were able to solve the problems much quicker and more accurately. [15] Lateral problem "solving" Lateral thinking often produces solutions that appear "obvious" in hindsight.
Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.
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An issue tree, also called logic tree, is a graphical breakdown of a question that dissects it into its different components vertically and that progresses into details as it reads to the right. [1]: 47 Issue trees are useful in problem solving to identify the root causes of a problem as well as to identify its potential solutions. They also ...