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Since 2005, Optus has outsourced some customer service functions to Concentrix and 247.ai, with the outsourcer providing 800 staff operating offshore in India, supplementing Optus' 3,000-plus onshore call centre staff. [40]
SYDNEY (Reuters) -Australia's second-largest telco, Optus, had no crisis plan when a network-wide outage left nearly half the country without phone or internet for 12 hours, an executive told ...
125xxx – Telstra mobile services (e.g. 125111 is Telstra mobile customer service) 1268x , 1268 xxxx and 1268 xxx xxx – Internal network services 127 – Testing numbers (e.g. 12722123 reads your number from a Telstra line, 12723123 reads your number for an Optus line) (length varies), dial 12722199 then hang up and the call is returned by ...
For one talkback radio caller, the first sign something was wrong with Australia's second-largest internet provider, Optus, came when her cat's wifi-powered food dispenser failed to serve ...
Whirlpool began as a community resource for users of Telstra's BigPond cable Internet service, the name Whirlpool being a parody of BigPond. [3] However, it soon expanded to cover Optus' Optus@Home (now known as OptusNet) cable internet service, ADSL-based services, and other forms of broadband ISPs in Australia, as they became available.
Exact reason for outage remains unknown as minister points to possible ‘deep fault’ within Optus network
Law firm Slater & Gordon launched a class action alleging Optus "breached laws and its own policies by failing to adequately protect customer data and destroy or de-identify former customer data". The ongoing class action was joined by 100,000 current and former Optus customers who wanted compensation for losses, including the time to replace ...
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