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2. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   In 2013, ITIL was acquired by AXELOS, a joint venture between Capita and the UK Cabinet Office. [9] In February 2019, ITIL 4 was released. With this release, the nomenclature of using a version number was replaced simply with the numerical number (v3 became 4) in a reference to the 4th industrial revolution.

3. Capacity management - Wikipedia

   en.wikipedia.org/wiki/Capacity_management

   ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management. As the usage of IT services change and functionality evolves, the amount of central processing units (CPUs), memory and storage to a physical or virtual server etc. also changes.

4. Service Design Package (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Service_Design_Package_(ITIL)

   In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...

5. Event management (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Event_management_(ITIL)

   Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure.It allows for normal operation and also detects and escalates exception conditions.

6. ISO/IEC 20000 - Wikipedia

   en.wikipedia.org/wiki/ISO/IEC_20000

   ISO/IEC 20000-11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL [ edit ] ISO/IEC TS 20000-11:2021 is a Technical Specification that provides guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL 4.

7. Knowledge-centered support - Wikipedia

   en.wikipedia.org/wiki/Knowledge-centered_support

   Working together, they captured this information into a three-day workshop [citation needed]: The Knowledge Management Foundations: KCS Principles course now known as KCS Principles. [4] Since that time, hundreds of companies [citation needed] have been learning about and implementing Knowledge Centered Service within their environments.

8. Definitive media library - Wikipedia

   en.wikipedia.org/wiki/Definitive_Media_Library

   In the context of the ITIL [1] best practice framework, the term definitive media library supersedes the term definitive software library referred to prior to version ITIL v3. In conjunction with the configuration management database (CMDB), it effectively provides the DNA of the data center i.e. all application and build software media ...

9. Service catalog - Wikipedia

   en.wikipedia.org/wiki/Service_Catalog

   An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...