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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   Primarily, by using an off-premises extension (OPX) for each subscribing business, connected at a switchboard at the answering service business, the answering service would answer the otherwise unattended phones of the subscribing businesses with a live operator. The live operator could take messages or relay information, doing so with greater ...

3. Switchboard operator - Wikipedia

   en.wikipedia.org/wiki/Switchboard_operator

   Thus according to a 1995 study by Muller et al., the operators who provide directory assistance, "serve as experts in a variety of domains of relevance to their customers' lives, helping them to navigate through government agencies, complex business hierarchies, partially remembered geographies, and dynamic changes in their customers' worlds." [21]

4. Liveops - Wikipedia

   en.wikipedia.org/wiki/Liveops

   Liveops is an outsourcing and contact center company based in Scottsdale, Arizona.It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard, [1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.

5. 30 Scam Phone Numbers To Block and Area Codes To Avoid - AOL

   www.aol.com/finance/19-dangerous-scam-phone...

   Here's a list of scammer phone numbers and area codes to avoid answering if you don't know exactly who's calling. ... Often there is no customer service you can contact or law enforcement you can ...

6. Automated attendant - Wikipedia

   en.wikipedia.org/wiki/Automated_attendant

   Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0". Typically the auto attendant is included in a business's phone system such as a PBX , but some services allow businesses to use an AA without such ...

7. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   IVR systems can be used to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. In combination with systems such an automated attendant and automatic call distributor (ACD), call routing can be optimized for a better caller experience and workforce ...