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In 2019, the Government delayed the 2020 smart meter rollout deadline to 2024. [11] The Department for Business, Energy & Industrial Strategy further delayed the deadline to 2025 in November 2020, due to the impact of the COVID-19 pandemic. [12] SMS sold a stake in its customer assets portfolio for £291 million in 2020. [13]
In response, British Gas workers went on strike between January and June 2021, when workers accepted a new pay deal. [25] In 2023, British Gas came under criticism after a series of media stories highlighting their poor customer service [26] and practice of breaking into homes to force people onto pre-payment meters. [27]
Automatic meter reading (AMR) is the technology of automatically collecting consumption, diagnostic, and status data from water meter or energy metering devices (gas, electric) and transferring that data to a central database for billing, troubleshooting, and analyzing. This technology mainly saves utility providers the expense of periodic ...
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In 2005, Utilita became the first company in Great Britain to install a smart electricity meter in the residential sector, and in 2008 Utilita became the first to install a gas and electricity smart meter [1] system. By 2014, the company had reached 100,000 customers. In 2018, Utilita launched their energy management app, My Utilita.
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