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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information.

  3. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is a term frequently used in marketing to evaluate customer experience.It is a measure of how products and services supplied by a company meet or surpass customer expectation.

  4. Market research - Wikipedia

    en.wikipedia.org/wiki/Market_research

    Market research is an organized effort to gather information about target markets and customers. It involves understanding who they are and what they need. [1] It is an important component of business strategy [2] and a major factor in maintaining competitiveness.

  5. Business Process Model and Notation - Wikipedia

    en.wikipedia.org/wiki/Business_Process_Model_and...

    Example of a Business Process Model and Notation for a process with a normal flow. Business Process Model and Notation (BPMN) is a graphical representation for specifying business processes in a business process model.

  6. Bank Tabungan Negara - Wikipedia

    en.wikipedia.org/wiki/Bank_Tabungan_Negara

    PT Bank Tabungan Negara (Persero) Tbk, lit."National (State) Savings Bank", abbreviated and trading as BTN (currently stylized in its logo in all-lowercase), is an Indonesian commercial bank best known as a mortgage bank, headquartered in Gambir, Jakarta.

  7. Business-to-business - Wikipedia

    en.wikipedia.org/wiki/Business-to-business

    B2B involves specific challenges at different stages. At their formation, organizations should be careful to rely on an appropriate combination of contractual and relational mechanisms. [4]

  8. Citigroup - Wikipedia

    en.wikipedia.org/wiki/Citigroup

    Citigroup Inc. or Citi (stylized as citi) is an American multinational investment bank and financial services company based in New York City.The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.

  9. Flowchart - Wikipedia

    en.wikipedia.org/wiki/Flowchart

    A simple flowchart representing a process for dealing with a non-functioning lamp.. A flowchart is a type of diagram that represents a workflow or process.A flowchart can also be defined as a diagrammatic representation of an algorithm, a step-by-step approach to solving a task.