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In 2011, Great Clips launched online check-in, ... Great Clips introduced Clip Notes® to track customer data and provide consistent customer service across salons ...
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Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [ 12 ]