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The DVLA handled 12,775 complaints in the year 2015/16, of which it failed to resolve 14.9% at first contact. Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured.
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L-plates or D-plates (in Wales only) (Welsh: Dysgwr, "learner") must be conspicuously displayed on the front and rear of the vehicle.; Learner drivers of a particular category and transmission type of vehicle must be accompanied by somebody aged 21 or above who has held a full driving licence for that category and transmission type for at least three years, except in the case of solo ...