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Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved.
In 2022, the government proposed a plan to reform the commission into the proposed "Public Complaints and Review Commission" and to assign the new commission the added responsibility of overseeing complaints against the Canada Border Services Agency. [1]
Complaints from airline passengers, which soared in 2020, are up by over 500 percent, according to a new report.
A professor from Simon Fraser University has filed a complaint over humiliating treatment she says she experienced while flying with Air Canada.
The U.S. Department of Transportation says the settlement is the highest amount assessed against an airline.
Air Canada's predecessor, Trans-Canada Air Lines (TCA), was created by federal legislation as a subsidiary of Canadian National Railway (CNR) on 11 April 1937. [16] [17] The newly created Department of Transport under Minister C. D. Howe desired an airline under government control to link cities on the Atlantic coast to those on the Pacific coast.
A couple filed 22 complaints in 2016 for offences under the Official Languages Act because the air liner failed to provide equal French instructions, giving English more prominence.
In Canada every federally regulated financial institution is required by law to have a complaint handling process (CHP), a document outlining the process that the financial institution makes available to consumers who wish to lodge a complaint. Every CHP must include certain steps, including referral to ombud services and government regulatory ...