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In United States healthcare, service excellence is the ability of the provider to consistently meet and manage patient expectations. Clinical excellence must be the priority for any health care system. [1] However, the best healthcare systems combine professional (clinical) service excellence with outstanding personal service.
Cultural competence is a practice of values and attitudes that aims to optimize the healthcare experience of patients with cross cultural backgrounds. [7] Essential elements that enable organizations to become culturally competent include promoting diversity, being conscious of the dynamics inherent when cultures interact, having institutionalized cultural knowledge, and having developed ...
Cultural safety aims to enhance the delivery of health services through a culturally safe workforce by: 1) identifying the power relationship between the service provider and the people who use the service. The health care provider accepts and works alongside others after undergoing a careful process of institutional and personal analysis of ...
New Study of Healthcare Organizational Culture Reveals Substantial Gaps Between Physician Satisfaction and Organizational Performance Physician Wellness Services and ...
The Purnell Model for Cultural Competence is a broadly utilized model for teaching and studying intercultural competence, especially within the nursing profession. Employing a method of the model incorporates ideas about cultures, persons, healthcare and health professional into a distinct and extensive evaluation instrument used to establish and evaluate cultural competence in healthcare.
Nursing is a health care profession that "integrates the art and science of caring and focuses on the protection, promotion, and optimization of health and human functioning; prevention of illness and injury; facilitation of healing; and alleviation of suffering through compassionate presence". [1]
While the definitions of the various types of health care vary based on the different cultural, political, organizational, and disciplinary perspectives, there is general consensus that primary care constitutes the first element of a continuous health care process and may also include the provision of secondary and tertiary levels of care. [8]
Transcultural nursing is how professional nursing interacts with the concept of culture. Based in anthropology and nursing , it is supported by nursing theory , research , and practice . It is a specific cognitive specialty in nursing that focuses on global cultures and comparative cultural caring, health, and nursing phenomena.