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Products, services, and subsidiaries have been offered from International Business Machines (IBM) Corporation and its predecessor corporations since the 1890s. [1] This list comprises those offerings and is eclectic; it includes, for example, the AN/FSQ-7, which was not a product in the sense of offered for sale, but was a product in the sense of manufactured—produced by the labor of IBM.
Information Management System (IMS) — hierarchical database and information management system; OmniFind — search and text analytics software; Enterprise Content Management — IBM services for managing content, optimizing business processes and enabling compliance; pureQuery - data access platform
A service catalog (or catalogue), is an organized and curated collection of business and information technology services within an enterprise. Service catalogs are knowledge management tools which designate subject matter experts (SMEs) who answer questions and requests related to the listed service.
CMDBs can be used for many things, including but not limited to: business intelligence, software and hardware builds, inventory, [4] impact analysis for change management, [5] and incident management. In the context of ITIL, the use of CMDBs is as part of infrastructure operations and support. The CMDB represents the authorized configuration of ...
The IBM Information Management System (IMS) is a joint hierarchical database and information management system that supports transaction processing. [1] Development began in 1966 to keep track of the bill of materials for the Saturn V rocket of the Apollo program, and the first version on the IBM System/360 Model 65 was completed in 1967 as ICS/DL/I and officially installed in August 1968.
KM software in most cases provides a means for individuals, small groups or mid-sized businesses to innovate, build new knowledge in the group, and/or improve customer experience. Knowledge management systems (software) include a range of about 1,500 or more different approaches to collect and contain information to then build knowledge that ...
Knowledge-Centered Service (KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation , [ 1 ] a non-profit alliance of service organizations.
An IBM System/360 in use at the University of Michigan c. 1969 IBM guidance computer hardware for the Saturn V Instrument Unit. On April 7, 1964, IBM launched the first computer system family, the IBM System/360. It spanned the complete range of commercial and scientific applications from large to small, allowing companies for the first time to ...