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A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
A general manager (GM) is an executive who has overall responsibility for managing both the revenue and cost elements of a company's income statement, known as profit & loss (P&L) responsibility. A general manager usually oversees most or all of the firm's marketing and sales functions as well as the day-to-day operations of the business.
Certified Hotel Administrator. Certified Hotel Administrator (CHA) is the highest certification from the American Hotel & Lodging Educational Institute. To be eligible, individuals must fall into one of the following categories: General Manager, owner/operator in a lodging hospitality company, or corporate executive at a lodging hospitality ...
The night audit itself is an audit of the guest ledger (or front office ledger); that is, the collection of all accounts receivable for currently registered guests. It can also be defined as the collection of all guest folios, the billing receipts for currently registered guests. The purpose of the night auditor includes, but is not limited to ...
A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...
Most hotel establishments are run by a general manager who serves as the head executive (often referred to as the "hotel manager"), department heads who oversee various departments within a hotel (e.g., food service), middle managers, administrative staff, and line-level supervisors. The organizational chart and volume of job positions and ...
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