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Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
Affiliative conflict theory (ACT) is a social psychological approach that encompasses interpersonal communication and has a background in nonverbal communication.This theory postulates that "people have competing needs or desires for intimacy and autonomy" (Burgoon, p. 30).
Communication is often seen as crucial to maintaining a healthy relationship, and the way one resolves conflict is important to maintaining healthy relationships. [7] Thomas and Kilmann proposed five modes of conflict management, developed from 1960 to 1975, which can be used to handle particular conflicts. [2]
[5] [6] Interpersonal communication is often defined as communication that takes place between people who are interdependent and have some knowledge of each other: for example, communication between a son and his father, an employer and an employee, two sisters, a teacher and a student, two lovers, two friends, and so on.
Online media allow informal communication, which shares the complex features of natural communication. [52] Online communication often leaves a written trail, which allows the gathering and analysis of large amounts of data. This has provided evidence for communication accommodation in online communities.
In 2000 Ting-Toomey, Oetzel, and Yee-Jung incorporated three additional conflict communication styles to the original five. [29] These three have further enhanced conflict communication across cultures. Emotional Expression-Articulating a person's feelings in order to deal with and control conflict.
The four-sides model (also known as communication square or four-ears model) is a communication model postulated in 1981 by German psychologist Friedemann Schulz von Thun. According to this model every message has four facets though not the same emphasis might be put on each.
Much of our communication is, in fact, non-verbal. Any behavior (or absence of it) may be judged as communicative if it intends to convey a message. For example, an expressive hairstyle, a show of a particular emotion, or simply doing (or not doing) the dishes can be means by which people may convey messages to each other.
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