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  2. Sykes Enterprises - Wikipedia

    en.wikipedia.org/wiki/Sykes_Enterprises

    Sykes Enterprises, Inc. (stylized as SYKES) was an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provided business process outsourcing (BPO) services, IT consulting, and IT-enabled services, such as technical support and customer service. In 2021, Sitel Group acquired Sykes for $2.2 ...

  3. Offshoring - Wikipedia

    en.wikipedia.org/wiki/Offshoring

    Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance. Recruitment Process Outsourcing (RPO) is a workforce solution in which a business transfers all or part of its recruitment to an external provider.

  4. Teleperformance - Wikipedia

    en.wikipedia.org/wiki/Teleperformance

    Teleperformance SE is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication. [4]

  5. Category:Outsourcing companies - Wikipedia

    en.wikipedia.org/wiki/Category:Outsourcing_companies

    Pages in category "Outsourcing companies" The following 107 pages are in this category, out of 107 total. This list may not reflect recent changes. A. Accenture;

  6. Business process outsourcing - Wikipedia

    en.wikipedia.org/wiki/Business_process_outsourcing

    Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .

  7. Category:Business process outsourcing companies - Wikipedia

    en.wikipedia.org/wiki/Category:Business_process...

    Business process outsourcing companies of the United States (12 P) Pages in category "Business process outsourcing companies" The following 33 pages are in this category, out of 33 total.

  8. Customer service representative - Wikipedia

    en.wikipedia.org/.../Customer_service_representative

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  9. Outsourcing - Wikipedia

    en.wikipedia.org/wiki/Outsourcing

    Outsourcing is a business practice in which companies use external providers to carry out business processes, that would otherwise be handled internally. [1] [2] [3] Outsourcing sometimes involves transferring employees and assets from one firm to another.