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Personal resources, such as status, social support, money, or shelter, may reduce or prevent an employee's emotional exhaustion. According to the Conservation of Resources theory (COR), people strive to obtain, retain and protect their personal resources, either instrumental (for example, money or shelter), social (such as social support or status), or psychological (for example, self-esteem ...
Here's what you can do to manage your own burnout. In a recent study about burnout in women, it was found that increased time spent on social media worsened symptoms. Here's what you can do to ...
The new version has an entry coded and titled "QD85 Burn-out." The ICD-11 describes the condition as follows: Burn-out is a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed. It is characterized by three dimensions: 1) feelings of energy depletion or exhaustion; 2) increased mental ...
In the service industry, compared with securing new customers, maintaining long-term relationships with existing customers is more cost-effective. [33] Hwang et al. indicates that mutual disclosure is the vital factor for establishing trust between customers and servers. [51]
In a broken relationship, “you don’t get along more than you do get along, and your overall satisfaction with the relationship is mostly low, below 50 percent,” says Rachel Sussman, a ...
The Maslach Burnout Inventory (MBI) is a psychological assessment instrument comprising 22 symptom items pertaining to occupational burnout. [1] The original form of the MBI was developed by Christina Maslach and Susan E. Jackson with the goal of assessing an individual's experience of burnout. [ 2 ]
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance customer satisfaction, and drive sustainable growth.
Online customer engagement is qualitatively different from offline engagement as the nature of the customer's interactions with a brand, company and other customers differ on the internet. Discussion forums or blogs , for example, are spaces where people can communicate and socialize in ways that cannot be replicated by any offline interactive ...