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Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. [ 1 ] [ 2 ] [ 3 ] It is based on the Remote Desktop Protocol (RDP).
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This is widely used by many computer manufacturers and large businesses help desks for technical troubleshooting of their customer's problems. Remote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). [1]
Remote Support technology tries to reduce help-desk centres cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side.
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