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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
This list of business and industry awards is an index to articles that describe notable awards given to business and industry. The list excludes awards for the adult industry , advertising , aviation and motor vehicles , which are covered by separate lists.
An EFQM Excellence Award from 2012 This list of national quality awards is an index to articles about notable national awards for quality, typically associated with business and manufacturing. This is a dynamic list and may never be able to satisfy particular standards for completeness.
In the 1950s and 1960s, Japanese goods were synonymous with cheapness and low quality, but over time their quality initiatives began to be successful, with Japan achieving high levels of quality in products from the 1970s onward. For example, Japanese cars regularly top the J.D. Power customer satisfaction ratings. In the 1980s, Deming was ...
Operational Excellence (OE) is the systematic implementation of principles and tools designed to enhance organizational performance, and create a culture focused on continuous improvement. It is intended to enable employees to identify, deliver, and enhance the flow of value to customers.
This list of engineering awards is an index to articles about notable awards for achievements in engineering. It includes aerospace engineering , chemical engineering , civil engineering , electrical engineering , electronic engineering , structural engineering and systems science awards.
Service excellence in healthcare is difficult to define and better described as a “I know when I receive it, or perhaps more frequently, I know when I have not.” [3] According to Robert Johnson (Institute of Customer Service), service excellence has four key elements: delivering the promise of quality healthcare, providing a personal touch ...
In psychology, compensation is a strategy whereby one covers up, consciously or unconsciously, weaknesses, frustrations, desires, or feelings of inadequacy or incompetence in one life area through the gratification or (drive towards) excellence in another area. Compensation can cover up either real or imagined deficiencies and personal or ...