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In June 2014, Npower's call centre in Fenton closed, resulting in a loss of 480 jobs following the announcement of the closure the previous December. [42] In December 2015, the company was ordered to pay a £26m settlement by the energy regulator, Ofgem, for "failing to treat customers fairly", the second such fine Ofgem has imposed on it. [43]
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This has been criticised as a money-saving exercise by an organisation which has seen an increase in profits of 18% in 2009 [22] and news that E.ON UK have made £80 million in profits so far in the financial year 2009/10. Other businesses within E.ON were also affected by these round of job losses, including its IT support and its Highways ...
UW sold its two subsidiaries (Electricity Plus and Gas Plus) to npower. A 2009 article by The Guardian reported that Telecom Plus's rates were generally average, and as much as 20% higher than the best deals. [1] In 2013, however, npower sold the two former Telecom Plus subsidiaries back to Utility Warehouse for £218 million. [9]