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  2. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...

  3. Comparison of issue-tracking systems - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_issue...

    Apache Software Foundation: Apache License: Python: MySQL, PostgreSQL, SQLite: 2012 [1] 0.8 [2] 2013-08-23; 12 years ago Apache Allura: Apache Software Foundation: Apache License 2.0: Python: MongoDB: 2022 [3] 1.17.1 [4] 2024-06-17; 7 months ago Assembla Tickets Assembla: Proprietary, hosted. Available for free for open source projects Ruby ...

  4. Software testing - Wikipedia

    en.wikipedia.org/wiki/Software_testing

    Software testing can provide objective, independent information about the quality of software and the risk of its failure to a user or sponsor. [1] Software testing can determine the correctness of software for specific scenarios but cannot determine correctness for all scenarios. [2] [3] It cannot find all bugs.

  5. Release management - Wikipedia

    en.wikipedia.org/wiki/Release_management

    Common names of versions during different stages in software development. Release management is the process of managing, planning, scheduling and controlling a software build through different stages and environments; it includes testing and deploying software releases. [1] [2]

  6. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

  7. Documentation testing - Wikipedia

    en.wikipedia.org/wiki/Documentation_testing

    Product documentation is a critical part of the final product. [2] Poor documentation can affect the product or company's reputation. [3] Documentation is about the testing of all the documents created prior, and after the testing of software. [4] Any delay in the testing of the document will increase the cost. [5]

  8. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  9. ISO/IEC 29119 - Wikipedia

    en.wikipedia.org/wiki/ISO/IEC_29119

    ISO/IEC/IEEE 29119 Software and systems engineering -- Software testing [1] is a series of five international standards for software testing.First developed in 2007 [2] and released in 2013, the standard "defines vocabulary, processes, documentation, techniques, and a process assessment model for testing that can be used within any software development lifecycle."